Last Updated: August 2026
1. Information We Collect
At Otaigo Financial Services Company Limited, we collect information that you provide directly to us, including:
- Personal identification information (name, email address, phone number)
- Financial information necessary for loan applications and credit assessment
- Device information and usage data when you use our mobile applications
- Location data with your consent for fraud prevention
- Communication records when you contact our support team
2. How We Use Your Information
We use the information we collect to:
- Process and evaluate loan applications
- Provide and improve our financial services
- Send important updates and notifications about your account
- Prevent fraud and ensure platform security
- Comply with legal obligations and regulatory requirements
- Communicate with you about products and services
3. Information Sharing
We do not sell your personal information. We may share your information with:
- Trusted service providers who assist in operating our services
- Financial institutions and payment processors
- Legal authorities when required by law
- Credit bureaus for credit history reporting
4. Data Security
We implement industry-standard security measures to protect your personal information, including:
- Encryption of data in transit and at rest
- Secure servers with access controls
- Regular security assessments and updates
- Employee training on data protection
5. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data
- Opt out of marketing communications
- Withdraw consent where applicable
6. Cookies and Tracking
Our mobile applications and website may use cookies and similar technologies to enhance your experience. You can control cookie settings through your device preferences.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
8. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect information from minors.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
OTAIGO FINANCIAL SERVICES COMPANY LIMITED
Region Pwani, District Kisarawe, Ward Kisarawe
Postal code 61401, Matumbini near Bus stand
Email: supprot@otaigo.top